Return Policy
CANCELLATION POLICY
TIME FRAME
If you change your mind after placing an order, you can cancel the order (or part of the order) within 07 (seven) days of the order confirmation, or before it is shipped, whichever is earlier.
CANCELLATION FEE
A cancellation fee of 2.5% (Payment gateway fees) will be applied to the amount paid by you while processing the refund.
RETURN POLICY
TIME FRAME
You can return an Item within 07 (Seven) days of the item being delivered to you. Return requests are not accepted after 07 (seven) days from the date of delivery.
WHAT'S ELIGIBLE FOR RETURN?
Damaged – If the item delivered to you is in a damaged condition. In the case of minor damage (like chip-off/scratch/peel-off, torn stitches on upholstery or carpets) customers can choose not to return the item and instead request a technician service to fix the damage.
Defective – If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (e.g. imbalance, wooden joints opening, etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.
Difference – If the item delivered to you is different (in dimension, shape, or color) from the item image on our website.
Missing – If the product delivered to you is incomplete or has components missing.
